We sincerely hope you enjoy your Stitch Monkie item, but we understand that sometimes customers change their minds. Please read our newly updated policies below before placing your order to ensure there are no surprises with processing any changes, cancellations, or returns.
Changes and cancellations
If you need to make a change to a confirmed order, please contact our customer care team within 24 hours from receipt of your order confirmation email.
You can reach us at [email protected] In most cases, we’ll need to cancel your original order and place a new one.
Returns & Refund Policy
If you’re not happy, we’re not happy. That’s why Stitch Monkie offers you a hassle-free returns policy.
We gladly accept returns of unworn merchandise within 30 days from the date of order delivery (as recorded by the shipping provider), including custom sized and custom styled garments.
You may select one of two ways to receive your refund:
Please note that we do not offer exchanges. If you are not satisfied with your garment(s), please return your item(s) and place a new order & feel free to mention any changes that we should take into account from your previous order.
Note: Stitch Monkie reserves the right to provide only cash refunds per the cash return policy above and not through a Gift Card to any customer, based on the return and purchase history of the customer.
We will process your refund within 7 business days from the date of receipt of your returns at our facility. Please note that depending on your credit or debit card company, it may take additional days after your credit is applied for it to post to your account.
Please note that if you choose to receive your refund via the original form of payment, you will not be reimbursed for any customization fees or original shipping and handling fees. Discounts availed through a gift coupon, special offer or any other promotional offer will be deducted while processing refunds.
Preparing your return – Please initiate your returns online through the following steps::
Packing & shipping your return
Here’s how to prepare your return items for shipping back to us:
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